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Conference and Events Manager - Bonus Arena, Hull

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Conference and Events Manager - Bonus Arena, Hull

Purpose

To lead on all aspects of the hospitality and C&E operation on behalf of the F&B Department and proactively develop strategies to enhance sales and standards matching the needs of our guests and clients.

Role and Responsibilities:

  • To work with the Head of F&B in achieving objectives and manage the day to day running of the hospitality and C&E operation, constantly seeking to improve product and quality in a manner that ensures guest satisfaction.
  • Ensuring tasks are assigned and implemented in accordance with SOPs, policies and legal requirements for all events and that stock rotation, cleaning procedures and suitable stock levels are in place.
  • To ensure staffing levels are adequate and relevant in line with shift patterns and report wage forecasting and payroll to Head of F&B.
  • Drive standards by creating SOP manuals and ensure they are updated regularly.
  • To control and achieve agreed financial targets whilst maximising all commercial opportunities.
  • To develop and evolve all client services of the catering operation, ensuring regular adjustments and improvements are both recommended and implemented.
  • To be responsible for all personnel assigned to the catering services, irrespective of whether or not they are employees of the Company, in accordance with Company personnel and training policies.
  • To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislations and procedures.
  • Work alongside the Sales and Hospitality department and relevant external contractors to co-ordinate activities for clients.
  • Liaise with the Head of F&B and the Bars Manager to ensure stock levels are maintained in line with the events calendar and raise purchase orders when required.
  • To be guest focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling guest requests.
  • To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
  • Provide cover in the absence of the Head of F&B.

Person Specification

  • A proven record of working in a similar environment ideally within the entertainment/leisure industry.
  • Managed food service & delivery for dinners of up to 600 guests.
  • Have previous team leader, supervisory or management experience.
  • Experience of organising hospitality, functions and events.
  • Have a thorough understanding of food hygiene and health and safety regulations and hold basic food hygiene certificate.
  • Experience of managing staff.
  • Experience of providing excellent customer care.
  • Experience of budget/cost management.
  • Experience of working with staff at all levels throughout a company.
  • Proven IT experience including Microsoft suite and EPOS systems.

General information:

The requirements of the business are such that a high degree of flexibility is necessary and therefore some evening and weekend work will be required. Additionally, there will be occasions where there will be a requirement to work at other venues operated by ASM Global.

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How to Apply

Please download and complete the Employment Application Form and the Diversity Monitoring Form.

Submit your completed forms to:
recruitment@eu.asmglobal.com ensuring that you detail the role that you are applying for.

Please note incomplete applications will not be considered.

Position
Conference and Events Manager

Salary
Competitive

Working Hours
48 hours per week

Location
Bonus Arena, Hull

Closing Date

28/02/2022
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