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Casual Merchandise Team Members - AO Arena, Manchester


Casual Merchandise Team Members - AO Arena, Manchester

As the world’s leading venue Management Company, ASM Global brings entertainment, excitement and opportunity to millions of people across the world.

AO Arena is one of the busiest venues in the world and the largest indoor arena in Europe. Attracting over one million visitors each year, the 21,000 capacity Arena has hosted the biggest names in live entertainment including U2, The Rolling Stones, Madonna, Lady Gaga, Pavarotti and the record-breaking 2010/2011 residency by local comedian Peter Kay.

Working at AO Arena is an exciting and fun opportunity for all, with the added bonus of flexible shifts to fit around the other important things in life. We are looking for enthusiastic individuals to join our retail merchandise team working on a casual event driven basis, providing customer retail service to support the tour merchandise sales for some of the world’s most renowned artists. The role involves ensuring high standard of service are maintained and providing a welcoming environment for all clients and visitors to the Arena.

Customer service is at the heart of everything we do and we are looking for team players that can make a positive contribution to the overall customer experience. We welcome applicants who take pride in their work, have a positive friendly attitude and possess excellent communication skills.

Skills & Competencies required:

  • Strong numerical skills and mental arithmetic.
  • Accuracy and ability to be calm under pressure.
  • Well presented.
  • Customer service experience and retail experience.
  • Demonstrate a willingness to learn and pick up new skills in a fast-paced environment.
  • Follow health and safety legislation and safe systems of work.
  • Strong interpersonal skills and the ability to work well as part of a team.
  • Be able to work under pressure and to strict deadlines.

Successful applicants will be invited to join our casual database, giving them the opportunity to sign up for event-based shifts. This is a casual, event-based vacancy and will include evening and weekend work. Full in-house training will be provided for all successful candidates.

Rate of Pay: Competitive hourly rates of pay, plus holiday pay accrual (paid fortnightly).

The closing date for applications is Sunday 29th August. Interviews will take place w/c 6th September and successful candidates will be invited to an induction w/c 13th September.


Please ensure that you clearly state which position and venue you are applying for (Casual Merchandise Team Members, AO Arena). Applications that do not clearly state which position and venue you are applying for will not be considered.




How to Apply

Please download and complete the Application Form and the Diversity Monitoring Form.


Casual Merchandise Team Members


from £9.50 per hour plus holiday pay (paid fortnightly)

Working Hours
Event Driven

AO Arena, Manchester

Closing Date

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